FAQ

Your products will ship within two days of your order, and then take up to two weeks to reach your doorstep.

Order processing time is between 2-7 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch. Once an order has been processed, it will then be shipped out immediately, and a tracking number will be made available to you.

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item’s value if that happens. So please do remember to check your address carefully when you place an order.

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.

If you are unsatisfied with your purchase, please do drop us an email within 30 days of receiving your order. If you do decide to return it to us, we will either fully reimburse you or you will be given store credit or allowed to exchange the returned item for another item of equal or lower value.

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If there’s an issue with your order — if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted — then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.